Refund policy and after-sales service

Refund Policy

Any refunds of payments above the price of the Product will be made only through PayPal or automatic return to account.

The refund applies only to photos with the indicated purpose "e.g. a photo required for a passport application" and is possible only upon presentation of a reliable document confirming the rejection of the photo by the competent authority.

    Refunds will be returned to your original payment method. Refund processing time may vary depending on the payment provider's policy.

      After-sales service content

      AiPassportPhotos provides users with 24/7 technical support services. If you encounter any problems in using our services or software, you can contact us via email or online customer service system.

        We promise to respond within 24 hours of receiving a user's request. Our technical team will do our best to solve your problems.

          we will provide free fixing service for problems caused by the failure of our service or software.

            For problems caused by the user's own reasons, we will provide paid technical support services. The specific cost depends on the complexity of the problem and the time needed to solve the problem.

              contact Information

              Please contact us if you have any questions and we will reply to your message as soon as possible.